How long does delivery take?
Items from South America are shipped in bulk every 2 weeks. Once they reach our HQ in Europe they are then dispatched to individual addresses. Therefore please allow 4 weeks for delivery.
The reason for this delivery estimation is that we ship in bulk to drive down the delivery/shipping cost for every shirt collector, which would be otherwise too high from South America.
Can you offer fast-track delivery?
This is not something we offer at the moment as we believe the customs and delivery charges on an individual consignment would be too high. If you do wish to get fast-track delivery, just get in touch via firstname.lastname@example.org.
Do I have to pay any import fees/customs?
Not for shipments to Europe, UK or US. Any such charges are included in the price you pay. However shipping to other continents will encounter customs fees which Homefans does not control and therefore is not able to advise on.
Will I get a tracking code?
Yes, once your item is dispatched from our Europe HQ you will receive a tracking code. Please note that this is sent from the courier and not from Homefans. Please check your spam folder regularly incase your tracking code ends up there.
I haven’t received any email so far?
When you order, you will receive an order confirmation from the shop and a welcome email from Homefans. In this welcome email we give customers a brief outline of the next steps. If you haven’t received a welcome email, make sure you check your spam folder and mark the email as not spam. You will receive update emails about your order throughout the shipping process.
Can I return my item?
Yes we offer returns if items reach us within 28 days of delivery to you. Please contact email@example.com to arrange a return. Please note we do not refund delivery costs.
What happens if my parcel gets lost?
Unfortunately, occasionally orders can go missing in the post. However, please don’t worry. All shipments are fully insured and Homefans will be happy to make a claim on your behalf if your order is lost. Homefans’ policy is to give all customers a full refund or to send a replacement, once the required time has expired, stated by the relevant shipping company or agency – set out in their terms.
If the reason a customer’s parcel takes longer than expected to arrive or gets lost, is due to the address given to Homefans was incorrect or incomplete upon making the order, Homefans cannot and will not, accept any liability for the customer error. we will however try to help in every way possible in the event a customer has mistakenly entered incorrect information.
My order is being returned to you by one of your delivery partners. What can be done to ensure that I can receive this?
We are sorry to hear that your order is being returned to us by one of our delivery partners. The delivery may have failed for one of the following reasons:
– An incorrect address
– Delivery refused
Once the parcel has returned back to us, we will contact you by email to let you know about the next steps. We cannot stop the return of the parcel. If you have any queries regarding this, please contact us.
You can pay by Visa, Mastercard or Amex or using iDeal. Full payment is required at the time of booking.
Do you offer gift vouchers?
Not currently, but watch this space. If you’d like to purchase an item as a gift please email firstname.lastname@example.org and we will make this happen
Do you just sell other merchandise?
For now we only offer collectors items from the clubs we work with and the destinations we have a team on the ground – we also offer unforgettable sports experiences all over the world, check it out here